Shipping Policy - ClauraGlobal.com
Last Updated: 12th August 2025
1. Delivery Regions & Modes
We ship to Australia, Bhutan, Canada, Malaysia, Nepal, Saudi Arabia, Sri Lanka, UAE, and USA.
All shipments are sent by air via trusted international partners.
2. Delivery Timelines
- Free Standard Shipping: 10 – 15 business days (average)
- Express Air Shipping: 7 – 10 business days (₹500 extra)
Times are estimates only and may vary due to customs inspections, weather, or local courier delays.
3. Shipping Charges
- Standard: Free for all international orders
- Express: ₹500 per order
4. Customs & Duties
All customs, duties, and import taxes are paid by Claura. Customers will not incur extra fees at delivery.
5. Undeliverable Packages
If a package is undeliverable due to incorrect address or repeated delivery failures, it will be returned to Claura and the order cancelled without refund, as re-importing items is prohibited.
6. No Returns on International Orders
Due to cross-border logistics and customs regulations, international orders are final sale and cannot be returned or exchanged.
If a product arrives damaged or incorrect, please contact us within 7 days with photos — we will arrange refund or reshipment as appropriate.
7. Tracking
Tracking numbers are provided by email/SMS once the parcel is dispatched.
8. Force Majeure Delays
Claura is not responsible for delays caused by customs clearance, flight disruptions, strikes, or natural calamities.
9. Customer Support
Email: care@claura.in | WhatsApp: +91 78400 83400
10. Grievance Officer
Karan Chhabra | manan@claura.in | +91 7827207985